2. Definitions
Customer is the person or organisation who purchases or seeks services from BUY 24-7; and is also referred to in this document as "you" and "your".
Third Party Address means an address other than the Customer's registered address.
OZ BUY 24-7 Online is the trading name of the service provider VTS Group Pty Ltd ABN 60 110 042 914, and is also referred to in this document as "BUY 24-7", "us" and "we".

3. Logon Name and Password Confidentiality and Liability

It is the responsibility of the Customer to protect and authorise the use of user ID and passwords. BUY 24-7 will not take responsibility for Customer user ID and password protection and use.

Customers please note: all orders require full payment before shipment can be made. In the unlikely event that an order is fraudulently placed on your account, please inform the staff at BUY 24-7 immediately email us. Upon receipt of such notification from a Customer, BUY 24-7 will:

a. if an order has not been processed, cancel the order-;

b. if an order has been shipped, the Customer must arrange for the return of the item(s) to email us.

It is the responsibility of the Customer to immediately notify the Customer's relevant criminal investigation authority of any fraudulent or unauthorised activity on their account. BUY 24-7 will use best endeavours to assist the investigation as far as practically possible.

4. Pricing Information
All prices are quoted in Australian Dollars ($AUD) and is inclusive of a goods and services tax (GST), which is of 10 per cent of the price of the item.
All prices listed on the BUY 24-7 website apply only for orders placed via the BUY 24-7 website.
BUY 24-7 reserves the right to vary prices in the event of price changes or mistakes without prior notice.

5. Placing Orders
Methods of Placing Order
Orders may be placed by Customers using the following methods:
a. direct links on our BUY 24-7 website;
b. via direct email to our BUY 24-7 staff email us
c. via facsimile +61 2 9748 2121.

Customers please note: For orders not placed direct via our BUY 24-7 website, the following details, as a minimum, must be included:" customer name and contact details;
" item number, quantity ordered and price of each item;
" total price (inclusive of GST); and
" a cheque, money order or receipt of direct deposit or electronic funds transfer.
This ensures that orders are processed in an accurate and efficient manner.

Stock
Customers please note, not all items displayed on the BUY 24-7 website are in stock. In the event that an ordered item is not in stock, an estimated time of arrival (ETA) for the ordered item will be made available to you following processing of the order.

Cancellations
Cancellation of a placed order will only be accepted within 3 days from date of the order being submitted to BUY 24-7. BUY 24-7 reserves the right to refuse a cancellation.
If a cancellation is made after an item has been shipped, the Customer must reimburse BUY 24-7 for the cost of:
a. the shipping and handling charges to the Customer; and
b. the shipping and handling costs for return of the package to BUY 24-7; and
c. any all other costs incurred by BUY 24-7.
Cancellation - Software
Software that has been opened and registered are not refundable.

6. Payment
Accepted Payment Methods

a. direct deposit into the nominated BUY 24-7 account;*
b. electronic funds transfer (EFT);*
c. money order;*
d. bank cheque (no personal cheques accepted);* and
e. credit card(we only accept Visa and Master card, but there is a 2 percent surcharge on all credit charge purchases).

* We recommend and prefer direct deposit, EFT, money order and bank cheques (asterisked above). These are the best payment methods for security purposes.

Payment via Bank Cheque, Money Order, EFT or Direct Deposit

All bank cheques or money orders are to be made payable to "VTS Group Pty Ltd".

For direct deposit or EFT, please deposit funds into the nominated account below (or the account as notified by the BUY 24-7 website from time to time):

Bank: National Australia Bank (NAB)
Account Name: VTS Group Pty Ltd
BSB: 082-050
Account Number: 575 768 539

Customers please note:
" Ordered item(s) will not be despatched until BUY 24-7 receive notification that the funds for payment have cleared.
" Direct deposits and EFTs will take approximately 24 to 48 hours for funds to clear.
" Bank cheques will take approximately 2 to 3 days to clear.

When paying via a direct deposit or EFT into the BUY 24-7 account, the Customer must include the following details as the deposit reference:

a. your name; or

b. pro forma invoice number or user-id as the deposit reference.

The Customer must send a copy of the deposit slip or receipt of EFT, as the case may be, to BUY 24-7 via:

a. facsimile +61 2 9748 2121; or

b. e-mail us.

Pick up Orders

For a pick up order, payment must be cleared before BUY 24-7 can issue the Customer a notice the ordered item(s) is ready for collection.

Credit Card payment

All orders paid via credit card will incur a surcharge of 2 per cent surcharge to the total of the ordered item(s). Credit card payments will be completed via Paypal. Please ensure you are informed of the total cost before accepting payment via credit card for an order.

Shipping
To ensure security and receipt of the ordered item(s), BUY 24-7 will not ship to the following addresses:

a. post office boxes; or
b. address that is not registered with BUY 24-7.*

* If a Customer requests delivery to a Third Party Address please do so in writing via email or facsmile on +61 2 9748 2121.

Customers are responsible for paying all freight charges incurred for refused shipment and unclaimed goods. BUY 24-7 will use best endeavours to deliver on time, however BUY 24-7 is not liable for delay or lost shipment.

Customers are responsible for ensuring a signatory is available to accept and confirm receipt at the delivery address. The Customer must reimburse BUY 24-7 for costs for all redelivery attempts if the delivery address is unattended at the time of first delivery.

7. Return and Refund
Returns for refund must be made within 3 days of the Customer receiving the ordered item. The Customer must specify, on return of the item(s), reasons for return for refund.

The Customer must report any incorrect, missing or damaged item(s) received to BUY 24-7 within 24 hours of receipt of the item(s). The Customer must notify BUY 24-7 by:

a. +61 2 9648 3222; or
b. email

BUY 24-7 reserves the right to refuse a return for refund request.

The return for refund policy does not apply for:

a. Customer's change of mind; or
b. incorrect installation (due to lack of expertise); and
c. did not meet Customer expectation,

but in certain circumstances, the branch manager may, in his/ her absolute consider a refund on a case by case basis.

The refunded amount, subject to other deductions set out below, is the price of the refunded item as specified at the time of the placement of an order.

For certain items, a restocking fee ranging from 10 per cent to 20 per cent of the purchase price of the item, will be charged.

Returned goods must be in its original condition and include all the original packaging. Any item that is not sealed must be replaced at the Customers expense. For example, a printer which has had its inks removed and installed into the printer, will require the Customer to purchase a new set of inks prior to returning the item to BUY 24-7.

Shipping and handling cost are the responsibility of the Customer. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.

If item(s) delivered is not what was ordered, the Customer must not open the sealed package in which the incorrect item was sent.

The following will be taken to be acceptance of the incorrect item(s) as a satisfactory substitute for the ordered item(s) by the Customer and no further claim can be raised thereafter:

a. opening of the sealed packaging of the incorrect item; or
b. use of the incorrect item.

BUY 24-7 owns the title of any incorrect or additional item(s) delivered with your order that have been despatched in error except for deemed acceptance items. The Customer must:

a. immediately notify BUY 24-7 via email; and

b. return such item(s) to BUY 24-7 within 48 hours of receipt of the item(s). BUY 24-7 will reimburse the Customer for the costs of shipping and handling for return of such item(s) sent in error.

Customers must request a Return Authorisation (RA) number prior to returning any merchandise to BUY 24-7. A RA number is deemed effective for only 5 days including the day of issue. A RA number can be obtained by e-mailing our support staff. RA numbers are only issued when BUY 24-7 considers that the item(s) is faulty from the descriptions provided by the Customer.

Warranty Claim

All items sold under the Clearance Sale Category have no warranty.

Excepting for Clearance Sale Category item(s), all goods sold by BUY 24-7 come with a one year back to base manufacturer warranty, unless otherwise specified at the time of purchase. All warranties are not transferable.

Items under warranty cover will be replaced or repaired, as the case may be, by the manufacturer of the particular item in question. Where an item is under the warranty period, there will be no refund under any circumstances.

The warranty cover is only applicable for the item(s) sold by BUY 24-7. The warranty does not cover any other equipment used in conjunction with the item(s) sold by BUY 24-7. For example, if a SD card was purchased from BUY 24-7, then only the SD Card is covered by the warranty and not any equipment used in conjunction with the SD card.

Where the manufacturer accepts direct warranty claims from customers, BUY 24-7 will not handle the warranty claim for those items.

Dead on Arrival Items

Items which are not operational or functional for the item's specified purpose on arrival, known as dead on arrival (DOA) items, are eligible for replacement.

DOA items must be reported to BUY 24-7 via email within 3 days from receipt of the item(s). Failure to report a DOA item within 3 days will result in deemed acceptance of the item by the Customer. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines.

Refunds for some items will be at the current market price - not at the original purchase price. This is due to rapid depreciation of computer/electronics part costs.

Customers must request a Return Authorisation (RA) number prior to returning any merchandise to BUY 24-7. A RA number is deemed effective for only 5 days including the day of issue. A RA number can be obtained by e-mailing our support staff. RA numbers are only issued when BUY 24-7 considers that the item(s) is faulty from the descriptions provided by the Customer.

A large percentage of returned items are found to be not faulty. If the returned items are determined by BUY 24-7 to not be faulty, the Customer must wear the costs for all returning shipping fees. BUY 24-7 also reserves the right to charge the labour cost for examining these items where no actual fault was found. The standard charge for assessing and returning a non-faulty component is approximately AUD$30.00 (depending on the item being assessed).

All warrantees are voided if the returned item(s) is found in any way to have been mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.

BUY 24-7 is not responsible for data contents or the security of the data contents contained in any returned item(s).

Customer please note: BUY 24-7 workshops work under strict guidelines, not to intercept with any Customer data. It is, however, impossible to say that your data is 100% safe at any time.

We strongly recommend Customers back up all data prior to sending a faulty item to BUY 24-7 for assessment. Data may be lost or destroyed during testing, re-formatting etc of item(s). It is also beyond the scope of our control once the faulty item(s) is sent to our manufacturer.

BUY 24-7 may, at its absolute discretion, at the request of the Customer to backup the data on a faulty item(s) prior to a service job. This service will incur a standard labour fee of $20 AUD.

When returning a faulty item(s) under warranty, the Customer must also attach the following:

a. a copy of the original invoice or provide the original invoice number; and

b. a completed fault description sheet.

For RA returns, the Customer is responsible for:

a. proper packaging of the returned item (all warranties will be void on items that are insufficiently or inaccurately packaged); and

b. all the shipping and handling charges associated with returning the defective item(s).

If any item(s) returned under warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is. All drivers and packaging must accompany items returned.

Customers please note: BUY 24-7 recommend Customers to not destroy any boxes they receive with new computers. In the event of a fault or warranty claim, the boxes may be essential for return to BUY 24-7 or the manufacturer, as the case may be.

The Customer is responsible for any shipping and insurance cost involved in returning the warranty claim goods to BUY 24-7. BUY 24-7 is not responsible for any item(s) missing in transit, on its return back to BUY 24-7.

Item(s) discontinued by a manufacturer(s) shall be replaced by a similar item or BUY 24-7 will issue the Customer with a credit equivalent to the current market value or the purchase price of the item, whichever is lower.

8. Warranty Turnaround Time

The turnaround time for a warranty claim is subject to the manufacturer or supplier of BUY 24-7. BUY 24-7 will use its best endeavours to ensure the fastest turnaround time.

Customers please note: the time involved for a warranty claim will include:
a. time for BUY 24-7 to assess the item(s);
b. shipping of the item(s) to the manufacturer or supplier, as the case may be;
c. the manufacturer or supplier's time to test and repair or replace the item(s), as the case may be; and
the time taken for the manufacture or supplier to ship the item(s) back to BUY 24-7.

Note, some suppliers, such as Seagate, are located overseas, which may result in delays of over 4 weeks. In such cases, however, at the absolute discretion of the manager, the item may be replaced out of our own stock or Customers may be given an option to upgrade the item at a reduced price.

BUY 24-7 does not provide advance replacement under any circumstances.

BUY 24-7 is not responsible for any losses resulting from the time it takes for the faulty item to be replaced or repaired. The store manager may, however, at his/her absolute discretion consider giving an immediate replacement for the faulty item.

Customers please note: If you require an item(s) for mission critical tasks, such as but not limited to:
a. running a business;
b. using it to prepare for an examination;
c. using it for a pre-organised game/ party etc,

you should consider purchasing it from a provider that offers instant replacement or paying extra for an instant-replacement warranty.
9. Disclaimer
BUY 24-7 reserve the right to withdraw any product advertised on the BUY 24-7 website and change prices without prior notice.

BUY 24-7 reserves the right to make changes and corrections in prices, products, and specifications without prior notice.

Information contained on the BUY 24-7 webpages and in our database is believed to be accurate and reliable at the time of publishing. There may, however, be misprints, human errors, and omissions.

Images displayed on the BUY 24-7 website are for illustrative and informational purpose only. The actual products may not be identical to the images displayed in connection with an item for sale.

Hyperlinks (URL) provided throughout the BUY 24-7 product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact us with any enquiries you may have in relation to an item.

10. Trademarks

The BUY 24-7 logo is a trademark of VTS Group Pty Ltd (ABN 60 110 042 914).
Where not expressed in this website, BUY 24-7 recognises and respect the trademark or registered trademark holders.

11. Others
All other products and company names mentioned in this website may be trademarks or registered trademarks of their respective owners. Organisation's product or service names or logos referenced in this website are either trademarks or registered trademarks of respective owners. The absence of a product or service name or logo from this list does not constitute a waiver of the respective owners' trademark or other intellectual property rights concerning that name or logo.

12. Further information

If you have any further questions about the BUY 24-7 terms and conditions of the Agreement of Sale, please send us an email.

PRIVACY STATEMENT

1. General Information
BUY 24-7 respects customer privacy and collects only access information from its Customers by way of cookies.

Electronic forms which a Customer submits via email are handled with the highest of security. Data is stored on a password protected server which lies behind BUY 24-7's internet firewall.

The BUY 24-7 website may contain links to websites operated by third parties. BUY 24-7 make no guarantees regarding how your information may be handled by third party websites.

2. Cookies
Most browsers allow you to set your own preferences about whether or not to accept cookies, or which cookies to accept. BUY 24-7 have a compact privacy policy, an industry standard privacy protection functionality, which enables users to have Medium-High Level Privacy settings while accessing our website.

3. Use and Disclosure of Information
BUY 24-7 may use personal information from Customer emails in order to:

a. provide you with information relating to BUY 24-7 products and services that may be of interest to you, unless you have previously advised us that you do not wish to be contacted for that purpose;

b. maintain the operation and administration of, and purposes in connection with, BUY 24-7 accounting; and

c. make investigations where BUY 24-7 suspects, or has been notified, that fraud or unlawful activity has been, is being or may be engaged in connection with a Customer account.

BUY 24-7 will not disclose any of Customer personal information to other party, unless the Customer has consented to such disclosure.

All information gathered from the BUY 24-7 electronic forms will not leave the premises of BUY 24-7 database at any time.

4. How Customer emails and "Contact us" messages are handled
BUY 24-7 reserves the right to store the content of any email or "Contact us" message received from a Customer. Any personal information contained in a Customer's email or message will only be used or disclosed in compliance with this
privacy policy. A Customer's email or message content may be monitored by webmaster for maintenance purposes or where email abuse is suspected.

5. Security
BUY 24-7 employs a number of mechanisms to protect the security and integrity of your personal information.

Customers please note: While no data transmission over the Internet can be guaranteed as completely secure, BUY 24-7 will use best endeavours to protect Customer information. BUY 24-7 will take as much care as possible to protect Customer information from misuse, loss and unauthorised access, modification or disclosure.

BUY 24-7, however, cannot ensure or warrant the security of any information a Customer transmits to BUY 24-7, and any transmission of data is done so at the risk of the Customer.

Visitors to the BUY 24-7 website who do not agree with these Terms and Conditions should not use the BUY 24-7 websites.

6. Further information
If you have any further questions regarding BUY 24-7's privacy statement, email us.